DISPATCH TIME:

• 2plus2 strives to ship all orders within 2-4 business days once the order is confirmed and payment is received.
• After the order has been shipped, it may take 4-6 business days to be delivered worldwide.
• We do try our best to meet the delivery timescales that we quote, However there may be any situation where delivery takes more than 4-6 days due to any technical issues, such as; Bad weather, Law & Order situations etc. or in Interior Areas.

We provide WORLDWIDE shipping. Our goal is to provide you great products at best prices and international express shipping allows us to do that. Our Regalia and Apparel are shipped via DHL.

PRODUCTION TIME FOR CUSTOM ORDERS:

• 1 week production time for custom machine embroidery regalia including aprons, collars and sashes etc.
• 2-3 weeks production time for custom handmade embroidery regalia including aprons, collars, sashes etc.

Note: If we do not have all your order in stock we will hold your order until complete. We will inform you of this and our estimated date of receipt of stock. If this is unacceptable, you may change or cancel your order.

MASONIC JEWELRY & REST OF ITEMS:
Please allow 2-3 weeks for delivery of jewelry to the following countries below:
USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Germany, Brazil, Hong Kong, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Finland, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Sweden, Turkey and Mexico

For other countries, please allow 4-6 weeks.

CUSTOMS AND DUTY:
Your order may be subject to customs requirements and import duties and taxes once your order reaches the respective country of destination.

Please note we will not be held responsible for any delays caused by Customs in the recipient country, this also includes parcels that are detained or confiscated if they are deemed prohibited by the customs authority in the recipient country. Any duties and taxes, which are levied by the authorities in the destination country, are at your cost. In addition, shipping fees are not refundable for undeliverable or refused shipments due to the unwillingness to pay for custom charges. We strongly advise you to research more info on customs regulations in the destination country prior.

PARCEL(S) UNCLAIMED:
In the event that a parcel is unclaimed by a customer in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned. 

LOST IN DELIVERY:
If by chance you have still not received your order after 15 working days due to goods being Lost-in-delivery, you are advised to contact ours. Customer Service Team. We can then assist in tracking your order and advising on the status of the parcels delivery.